Security Practices


At HelloTeam we take security of your data very seriously. As transparency is one of the principles on which our company is built, we aim to be as clear and open as we can about the way we handle security. If you have questions regarding security, we are happy to answer them. Please write to team@helloteam.com and we will respond as quickly as we can.

Confidentiality

We place strict controls over our employees’ access to the data you and your users make available via HelloTeam services and are committed to ensuring that Customer Data is not seen by anyone who should not have access to it. The operation of the HelloTeam services requires that some employees have access to the systems which store and process Customer Data. For example, in order to diagnose a problem you are having with the HelloTeam services, we may need to access your Customer Data. These employees are prohibited from using these permissions to view Customer Data unless it is necessary to do so. We have technical controls in place to ensure that any access to Customer Data is logged. Our employees and contract personnel are bound to our policies regarding Customer Data and we treat these issues as matters of the highest importance within our company.

Security Features for Team Members & Administrators

In addition to the work we do at the infrastructure level, we provide Organizations’ Administrators of HelloTeam services with additional tools to enable their own users to protect their Customer Data.

Single Sign On

Administrators of organizations within HelloTeam system can integrate their instance with a variety of single-sign-on providers. They can add LDAP, Google SSO or/and ADP SSO services.

Deletion of Customer Data

HelloTeam provides the option for Organizations’ Administrators to delete Customer Data at any time during a subscription term. The deletion happens immediately and cannot be restored, unless the whole database is restored from a backup. We can remove any data for a particular person from all our backups per customer’s request. Please contact a member of our support team for details, if necessary, at support@helloteam.com

Return of Customer Data

Organization administrators can export data for their whole organization at any time. Please refer to our project documentation for further details. If customer wants their data to be deleted from our database, please send a deletion request to support@helloteam.com

Compliance

The environment that hosts the Slack services maintains multiple certifications for its data centers, including ISO 27001 compliance, PCI Certification, and SOC reports. For more information about their certification and compliance, please visit the AWS Security website (https://aws.amazon.com/security/) and the AWS Compliance website (https://aws.amazon.com/compliance/).

Data Encryption In Transit and at Rest

All HelloTeam services support the latest recommended secure cipher suites and protocols to encrypt all traffic in transit. Customer Data is encrypted at rest. We monitor the changing cryptographic landscape closely and work promptly to upgrade the service to respond to new cryptographic weaknesses as they are discovered and implement best practices as they evolve. For encryption in transit, we do this while also balancing the need for compatibility for older clients.

Availability

We understand that you rely on the HelloTeam services to work. We are committed to making our services highly available, service that you can count on. Our infrastructure runs on systems that are fault tolerant, for failures of individual servers or even entire data centers. Our operations team tests disaster-recovery measures regularly and manages to resolve any unexpected incidents.

Disaster Recovery

Customer Data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up nightly. The Operations team is alerted in case of a failure with this system.

Network Protection

In addition to sophisticated system monitoring and logging, we have implemented two-factor authentication for all server access across our production environment. Firewalls are configured according to industry best practices and unnecessary ports are blocked by configuration with AWS Security Groups.

Host Management

We perform automated vulnerability scans on our production hosts and remediate any findings that present a risk to our environment. We enforce screens lockouts and the usage of full disk encryption for company laptops.

Logging

Slack maintains an extensive, centralized logging environment in its production environment which contains information pertaining to security, monitoring, availability, access, and other metrics about the Slack services. These logs are analyzed for security events via automated monitoring software, overseen by the security team.

Incident Management & Response

In the event of a security breach, HelloTeam will promptly notify you of any unauthorized access to your Customer Data. HelloTeam has incident management policies and procedures in place to handle such an event.